Software for Retail

What we usually find

• Stock counts differ between the website, the shop, and the accounts.
• Orders arrive through marketplaces and social messages that are checked by hand.
• A third-party platform takes a commission on every direct customer.
• The storefront is slow on mobile, where most customers browse.
• Returns and exchanges are tracked in a notebook.

How we approach it

1. 1Map how customers browse, order, pay, and return.
2. 2Choose between an established commerce platform and a custom storefront.
3. 3Connect stock, orders, and accounting into one flow.
4. 4Tune the mobile experience before adding new channels.
5. 5Agree fulfilment and exception rules with the people who handle them.